OUR MISSION:To exceed our guests’ expectation at all times by always providing them excellent services and quality products that are the true cornerstones of genuine hospitality.
To be the most dynamic and innovative organization constantly striving to improve ourselves in every way.
To protect and safeguard our owners’ investment and to constantly improve and guests and ourselves alike, win us world recognition as Kenya’s premier group of Hotels – THE JACARANDA GROUP OF HOTELS, NAIROBI.
OUR VALUES:Fundamental to the success of our mission are these VALUES:
GUESTSWe are dependent on them for our livelihood and success. Our guests always come first and are always right. Every guest is important, no matter how they may appear to us. In difficult circumstances tolerance, patience and courtesy are our watchwords. Our tradition of warm, friendly sincere hospitality will ensure our guests keep coming back year after year.
PEOPLE:Our single most important asset. Integrity involvement, teamwork and commitment are values that govern their work. Priority must be placed on ensuring that they receive the best training and equipment encouraging them to perform their jobs to their fullest capabilities.
PRODUCT:Our product, services and facilities must be designed and operated with superior quality so that we may exceed the expectations, needs and desires of our guests.
PROFITThe ultimate measure of our success – the gauge for how efficiently we serve our guests. Profits are required for us to survive and grow.